Renaisa takes on the challenge of preserving our planet's resources while providing a luxury shopping experience.
All our designer pieces are shipped in 100% recyclable and reusable packaging. And because every detail counts, all the elements included in your package (label, cards, stickers, tissue paper, etc.) are also recyclable.
All our orders are processed and sent during our service hours, from Monday to Friday, from 8:00 am to 8:00 pm French time (except French public holidays). Except in special cases, the order is ready for dispatch at the latest one working day after the order confirmation.
All our deliveries are handled by our partner DHL. Delivered by DHL Express, they arrive at your door within 1-2 working days and are insured against theft and accidental damage until written confirmation of receipt of the package. Please note that we cannot deliver to a P.O. Box.
DHL offers you the opportunity to change certain options using DHL On Demand Delivery. Whether you want to change the delivery date, deliver to a different address or to a collection point, DHL On Demand Delivery can accommodate all your needs. Once your parcel has been dispatched, you will receive a notification by SMS and/or email informing you of the delivery date and providing you with a link to the DHL On Demand Delivery service page. To change your preferences, all you need is the tracking number of the package, which is included in your message.
Always looking for environmentally friendly delivery solutions, we are pleased to offer a 100% carbon neutral delivery option for the last mile in Paris.
Renaisa is committed to operating in a carbon neutral way. Together with our partner Climate Partner we periodically measure our emissions, including those related to packaging and delivery, and offset any non-compressible emissions. We are currently supporting a project to install solar water pumps in Madagascar and a project to combat deforestation in Germany.